What shipping methods do you offer?
Free shipping typically takes between 1-14 days
Standard shipping (shipped via UPS or USPS) typically takes 3-5 days and costs $5.95 if the order is below $50
Expedited Shipping (Shipped via UPS) typically costs $12 and takes 3 business days.
Where do you ship to?
We currently ship to all continental United States, Alaska, Hawaii, and US territories
We currently ship international orders to Canada and the United Kingdom.
Customs and Duties
Qesty Events Store does not pay any custom, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Qesty Events Store does not pay these fees.
When will my order ship?
Once your order is placed, a confirmation email will be sent to the email associated with your account. Orders mostly take 1-5 business days to process and ship. Weekends and holidays are not business days, and therefore must be excluded from processing times. So please account for non-business days when choosing the shipping method. You will receive an email with a tracking number when the order ships.
Shipping days are 24- hour days. if you place your order on Monday (before 2:00 pm), then 1 business day would be Tuesday. If you place your order on Monday (after 2:00 pm ET) then 1 business day would be Wednesday. Business days do not include weekends or holidays.
How can I track my order?
Once your order has been placed and processed, you will receive a shipping confirmation that includes the tracking number for the package. Please allow 24 business hours for the tracking number to activate.
My tracking says it was delivered, but I do not have it. What now?
If you have any issues receiving your order, please contact us ASAP at email@example.com with your order number and a brief description of what’s going on so that customer support can help you out.
What do I do If my package is refused or not delivered?
Refused or undelivered packages are subject to return shipping costs that vary by shipping method used in the original order.
If you choose not to have your order redelivered, we can refund you the cost of the items, but the original shipping cost and the undelivered charge from the carrier will be deducted from the reimbursement.
I receive damaged or incorrect merchandise. What can I do?
If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our customer support at firstname.lastname@example.org with your order number and photos of the item received.
How long does shipping take?
Processing takes 1-5 days
Shipping takes 2 to 14 days (Other shipping methods are available and can be chosen during checkout)
Custom gowns and wedding dresses take 2-3 weeks to process and 5- 15 days to receive.
Note: Shipping times may vary based on carrier and unexpected delays.
Will my dress arrive before my event date?
To ensure you receive your dress or gown before your event date, kindly put the date of the event in the “notes” section during checkout and we will do our best to meet the due date. You can always email or use our live chat feature to communicate important information regarding your order because your satisfaction is our priority.