Buy Now and Pay later With Quadpay or Paypal
Buy Now and Pay later With Quadpay or Paypal

Frequently Asked Questions

This Agreement was last modified on 18th february 2016


What shipping methods do you offer?

Free shipping typically takes between 1-14 days
Standard shipping (shipped via UPS or USPS) typically takes 3-5 days and costs $5.95 if the order is below $50
Expedited Shipping (Shipped via UPS) typically costs $12 and takes 3 business days.

Where do you ship to?

We currently ship to all continental United States, Alaska, Hawaii, and US territories


We currently ship international orders to Canada and the United Kingdom.

Customs and Duties

Qesty Events Store does not pay any custom, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Qesty Events Store does not pay these fees.

When will my order ship?

Once your order is placed, a confirmation email will be sent to the email associated with your account. Orders mostly take 1-5 business days to process and ship. Weekends and holidays are not business days, and therefore must be excluded from processing times. So please account for non-business days when choosing the shipping method. You will receive an email with a tracking number when the order ships.

Shipping days are 24- hour days. if you place your order on Monday (before 2:00 pm), then 1 business day would be Tuesday. If you place your order on Monday (after 2:00 pm ET) then 1 business day would be Wednesday. Business days do not include weekends or holidays.

How can I track my order?

Once your order has been placed and processed, you will receive a shipping confirmation that includes the tracking number for the package. Please allow 24 business hours for the tracking number to activate.

My tracking says it was delivered, but I do not have it. What now?

If you have any issues receiving your order, please contact us ASAP at with your order number and a brief description of what’s going on so that customer support can help you out.

What do I do If my package is refused or not delivered?

Refused or undelivered packages are subject to return shipping costs that vary by shipping method used in the original order.

If you choose not to have your order redelivered, we can refund you the cost of the items, but the original shipping cost and the undelivered charge from the carrier will be deducted from the reimbursement.

I receive damaged or incorrect merchandise. What can I do?

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our customer support at with your order number and photos of the item received.

How long does shipping take?

Processing takes 1-5 days
Shipping takes 2 to 14 days (Other shipping methods are available and can be chosen during checkout)

Custom gowns and wedding dresses take 2-3 weeks to process and 5- 15 days to receive.

Note: Shipping times may vary based on carrier and unexpected delays.

Will my dress arrive before my event date?

To ensure you receive your dress or gown before your event date, kindly put the date of the event in the “notes” section during checkout and we will do our best to meet the due date. You can always email or use our live chat feature to communicate important information regarding your order because your satisfaction is our priority.


  • What is your Return Policy?

We have a 7-day return policy on certain products which means you have 7 days after receiving your item to request a return.

Custom Dresses cannot be returned. They can only be returned if there is a quality issue during production.

Items marked with Final Sale cannot be returned, refunded or exchanged for any questions contact

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If items do not meet these requirements, you will be contacted, and the items returned to you. We reserve the right to refuse a refund if the items have no signs of wear, alteration, misuse, or damage.

To start a return, you can contact us at If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

What items can I not return?

Some Merchandise like florals, custom products (such as special orders or personalized items), accessories, Party supplies, and centerpieces Cannot be returned. Kindly contact customer support at for questions regarding your order.

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I start a return?

Please refer to the Return Policy to ensure that your return meets the criteria stated

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.


Qesty Events Stores Returns
244 Madison Ave #1037
New York NY 10016


You can return items in the original packaging or whatever packing you choose. Please do not stale any bags as it can damage the items.

Will I be charged for return shipping?

Customers are responsible for shipping costs when returning merchandise.

When will I get a refund?

Processing returns mostly take 7 to 10 business days; refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post to your account.

What is your Exchange Policy?

if you are eligible for an exchange, the new merchandise will be shipped after the previous order has been received and processed.


Are the images of the dresses real?

Yes, we guarantee that all dresses are exactly as shown. We stand behind the quality of the dresses and all items sold in our online store. We do not compromise on quality.

Yes. Our dresses are all 100% originally real designed, high-end products, exquisite in detail. Dresses are the same as photos. What you see is truly what you get. There may be some color difference due to the lights and computer.

Can customers add to our look-book

Yes, our customers can submit pictures wearing our dresses and they will be featured in our look-book and on our social media handles with their permission. This is to inspire other people’s style and look. If you want to be featured, kindly contact customer support at


Can I customize my dress and size?

Yes, we sell dresses in all sizes, including plus size and you can also customize a dress by filling out the “Request Gown Form” Click here to access the form.

How do I know what size to choose?

We know online shopping can be tricky because sizing varies according to the designer. For your dress to fit correctly, especially when ordering a wedding or couture gown kindly refer to the size chart below. We also recommend measuring yourself, especially when ordering an evening gown or wedding dress.

For most dresses, refer to description for sizing options.


What payment options do you accept?

We accept all major credit and debit cards through PayPal. Don’t’ have a PayPal account? No worries, you do not need a PayPal account to use your credit or debit card to make a purchase.

You can also use Quad pay and PayPal Credit to pay for your purchase. These payment types are subject to credit approval.