Buy Now and Pay later With Quadpay or Paypal
Buy Now and Pay later With Quadpay or Paypal

Refund and Exchange

What is your Return and Exchange Policy ?

We have a 7-day return policy on certain products which means you have 7 days after receiving your item to request a return.

Custom Dresses cannot be returned. They can only be returned if there is a quality issue during production.

Items marked with Final Sale cannot be returned, refunded or exchanged for any questions contact

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If items do not meet these requirements, you will be contacted, and the items returned to you. We reserve the right to refuse a refund if the items have nay signs of wear, alteration, misuse, or damage.

To start a return, you can contact us at If your return is accepted, we will send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

What items can I not return?

Some Merchandise like florals, custom products (such as special orders or personalized items), accessories, Party supplies and centerpieces Cannot be returned. Kindly contact customer support at for questions regarding your order.

Unfortunately, we cannot accept returns on sale items or gift cards.

How do I start a return?

Please refer to the Return Policy to ensure that your return meets the criteria stated

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.


Qesty Events Stores Returns
244 Madison Ave #1037
New York NY 10016


You can return items in the original packaging or whatever packing you choose. Please do not stale any bags as it can damage the items.

Will I be charged for return shipping?

Customers are responsible for shipping costs when returning merchandise.

When will I get a refund?

Processing returns mostly take 7 to 10 business days; refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post to your account.

What is your Exchange Policy?

if you are eligible for an exchange, the new merchandise will be shipped after the previous order has been received and processed.